Privacy Policy
Your privacy is fundamental. This Privacy Policy details the exact data collected, how your order fulfillment is processed, and how your information is safeguarded when acquiring digital streamer overlays from Remix LIVE OVERLAY FX.
We operate on a zero data-brokerage model. We never sell, lease, trade, or monetize your personal information to third-party advertisers. Data is collected solely to process your digital purchase, deliver your streaming asset files securely, and manage your account.
01.Scope & Identification of Data Controller
This Privacy Policy applies to personal information collected by Remix LIVE OVERLAY FX through our website, digital catalog, checkout redirection systems, and customer support channels. Remix LIVE OVERLAY FX acts as the Data Controller under Regulation (EU) 2016/679 (GDPR) and the California Consumer Privacy Act as amended by the CPRA.
02.Information We Collect
We only collect data strictly necessary to facilitate your order, deliver your digital assets, and protect against fraudulent payment disputes:
Order & Delivery Information
When you purchase an overlay pack, we collect your email address, customer name, order identifier, purchased asset SKU, and transaction timestamp to grant automated access to your digital files and issue receipts.
Account Authentication Data
If you create an account or sign in with Google OAuth via Firebase Authentication, we store your authenticated email address, display name, profile avatar URL (if provided by Google), and purchase history to provide an instant order vault.
Technical & Device Data
Standard web telemetry including your IP address (masked for country/region identification for currency display), browser version, operating system, and download verification timestamps.
03.Payment & Financial Data Protection
When you initiate a purchase, you are securely transferred or tokenized through our payment partners (Stripe, Creem, or PayPal). These processors are certified PCI-DSS Level 1 Service Providers. Remix LIVE OVERLAY FX never collects, views, or stores your credit card number, CVV code, or banking PINs. We receive only a non-sensitive confirmation token, transaction ID, and the status of the charge.
04.How We Use Data & Legal Basis for Processing
Under GDPR Article 6, we process your personal data under the following lawful bases:
- Contractual Necessity: To deliver purchased streaming overlays, generate digital receipts, and authenticate your access to Google Drive vaults.
- Legitimate Interests: To detect and prevent fraudulent chargeback abuse, secure our file repositories from unauthorized mass-leaking, and diagnose technical errors.
- Consent: When you voluntarily subscribe to our newsletter or submit a public product review. You may withdraw consent at any time via the one-click unsubscribe link.
- Legal Compliance: Retaining basic financial transaction records for statutory accounting and tax audits.
05.Third-Party Subprocessors
To maintain high uptime and instant global deliveries, we partner with industry-leading infrastructure providers under strict Data Processing Agreements:
07.Data Retention & Vault Access
We retain digital order transaction logs for as long as your account remains active so that you maintain ongoing access to re-download your stream overlays, decryption keys, and future asset updates through your order vault.
If you request account deletion, we will anonymize or purge your personal profile data, while retaining only minimal, anonymized invoice records required by statutory corporate tax regulations.
08.Your Privacy Rights (GDPR & CCPA/CPRA)
Depending on your location, you have strong statutory privacy protections:
Right to access, rectify, export, restrict processing, and request permanent deletion of your personal data (“Right to be Forgotten”).
Right to know what categories of data are collected, right to delete, right to non-discrimination, and confirmation that we do NOT sell your personal information.
To exercise any of these rights, email us at support@liveoverlayfx.com with “Privacy Data Request” in the subject line. We verify identity and respond within thirty (30) days without cost.
09.Children's Privacy (COPPA Compliance)
Our Website and broadcast overlay products are directed toward creators and streamers who are at least eighteen (18) years of age or have legal guardian supervision. We do not knowingly solicit or collect personal information from individuals under thirteen (13) years of age (or under 16 in the EEA). If we learn that personal data of a minor has been gathered without parental consent, we will take immediate measures to purge the data from our repositories.
10.Data Protection & Privacy Contact
For any questions, data export inquiries, or privacy complaints regarding Remix LIVE OVERLAY FX, contact our dedicated privacy compliance desk:
Privacy Compliance Officer
support@liveoverlayfx.comOfficial Response Window: Under 48 Business Hours